Privacy Policy

1. Information We Collect

Information You Provide

• Account Information: Name, email address, password, phone number
• Profile Information: Professional details, skills, certifications, portfolio
• Project Information: Project requirements, budgets, timelines, communication
• Payment Information: Billing address, payment method details (processed securely by our payment processors)
• Communications: Messages, support tickets, feedback

Information Collected Automatically

• Usage Data: Pages visited, features used, time spent, interactions
• Device Information: IP address, browser type, operating system, device identifiers
• Cookies & Tracking: We use cookies and similar technologies (see Cookie Policy)

2. How We Use Your Information

We use collected information for:

• Service Delivery: Matching clients with experts, facilitating projects, processing payments
• Communication: Sending project updates, notifications, support responses
• Improvement: Analyzing usage patterns, improving features, personalizing experience
• Security: Detecting fraud, preventing abuse, protecting user safety
• Compliance: Meeting legal obligations, enforcing our Terms of Service
• Marketing: Sending promotional emails (you can opt-out anytime)

3. Information Sharing & Disclosure

We Share Information With:

• Other Users: Your profile is visible to match clients and experts
• Service Providers: Payment processors, hosting providers, analytics services
• Consultants: Our internal consultants who manage expert matching
• Legal Requirements: When required by law or to protect rights and safety

We Do NOT:

• Sell your personal data to third parties
• Share payment details with anyone (handled by secure processors)
• Use your project data for training AI without permission

4. Data Security

We implement industry-standard security measures:

• Encryption: SSL/TLS encryption for data in transit
• Access Controls: Role-based access, authentication requirements
• Regular Audits: Security assessments and vulnerability testing
• Secure Storage: Encrypted databases, secure cloud infrastructure

Note: While we use reasonable security measures, no internet transmission is 100% secure. You are responsible for maintaining the confidentiality of your account credentials.

5. Your Privacy Rights

You Have the Right To:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Portability: Receive your data in a machine-readable format
• Opt-Out: Unsubscribe from marketing emails
• Objection: Object to certain data processing activities

To exercise these rights, contact us at privacy@ahk.ai

6. Data Retention

We retain your information for as long as necessary to:

• Provide our services and support your account
• Comply with legal obligations (tax, accounting, dispute resolution)
• Resolve disputes and enforce our agreements

After account deletion, we may retain certain data for up to 7 years for legal and compliance purposes.

7. International Data Transfers

AHK.AI operates globally. Your data may be transferred to and processed in countries outside your residence. We ensure adequate safeguards are in place, including:

• Standard Contractual Clauses (EU approved)
• Adequacy decisions by relevant authorities
• Compliance with GDPR, CCPA, and other regulations

8. Children's Privacy

AHK.AI is not intended for users under 18 years old. We do not knowingly collect information from children. If you believe we have collected data from a child, contact us immediately at privacy@ahk.ai

9. Cookies & Tracking Technologies

We use cookies and similar technologies for:

• Essential: Authentication, security, basic functionality
• Analytics: Understanding usage patterns (Google Analytics)
• Preferences: Remembering your settings and choices
• Marketing: Targeted advertising (you can opt-out)

Learn more in our Cookie Policy.

10. Third-Party Links

Our platform may contain links to third-party websites (e.g., expert portfolios, social media). We are not responsible for their privacy practices. Please review their policies before sharing information.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via:

• Email notification to your registered address
• Prominent notice on our platform
• Updated "Last Updated" date at the top of this page

Continued use after changes constitutes acceptance of the updated policy.

12. Contact Us

For privacy-related questions, concerns, or requests:

We aim to respond to all requests within 30 days as required by applicable data protection laws.

13. Regional Specific Rights

For EU/EEA Residents (GDPR)

You have additional rights under GDPR including data portability and the right to lodge a complaint with your supervisory authority.

For California Residents (CCPA/CPRA)

You have the right to know what personal information we collect, delete your information, and opt-out of sale (we do not sell personal data).

For UK Residents

You have rights under UK GDPR similar to EU residents.